Social work and end-of-life care

Social work is important in end-of-life care

Tips for voluntary organisations dealing with NHS and social care commissioners

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A legal advice newsletter points out that with voluntary organisations increasingly being commissioned to provide NHS and social care services, they are also increasingly being asked for loads of information, but also need to be supported in doing so. You have to ask, as ministers in Parliament do when asked questions by MPs, whether the cost of collecting the data is justified. If it’s a real drag on service provision, and/or the commissioner won’t pay adequate admin costs, the voluntary organisation should seriously consider saying ‘no’ or ‘pay us for it’. Here are the points the newletter suggests a volorg should consider:

  • The time involved in giving this support. Smaller organisations in particular need to ensure costs are covered.
  • Organisations need to ensure any information they provide is not used out of context or in any way that could damage their reputation.
  • Confidentiality – if the information is not in the public domain, does your organisation have the right to pass it on?
  • Data protection – take care in passing personal data to commissioners as you will need to meet your data protection obligations.

I’ve often thought that voluntary organisations are naive about whether the local NHS or social care administration is on their side: my answer is that of course friendly relationships are necessary, but they also need to accept that volorgs take a business-like approach to  the relationships. Commissioners often think that because they’re paying the volorg staff are inferior in some way and should be expected to jump around doing whatever they decide. Good relationships work from both ends of commissioning; the volorg is not a supplicant, but an equal professional partner in providing a service. The article sees supporting the commissioning relationship as an important role for the commissioner.

Link to the original article on commissioning support

 

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Written by Malcolm Payne

6 January 2014 at 12:13 pm

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